FAQ's

How do you look after my property? 

For holiday let properties, we offer comprehensive property management services tailored to your needs. Our services include managing your property listing and bookings, handling all guest communications, and coordinating key exchanges and check-in instructions. We also offer cleaning and changeover services and welcome packages for guests. We provide 24/7 support for both guests and homeowners. Our goal is to ensure your property is well-maintained, guests have a seamless experience, and you enjoy a hassle-free letting process.

 

What happens if the guests are noisy? 

If we receive complaints about guest noise, we take immediate action to resolve the situation. Our team will contact the guests to inform them of the noise complaint and remind them of the importance of respecting the property and the neighbours. Our policies include designated quiet hours, typically from 10 PM to 8 AM, to minimise disturbances. If guests continue to be noisy after a warning, they may face consequences such as a partial forfeiture of their security deposit or, in extreme cases, being asked to vacate the property early. Our goal is to maintain a peaceful environment for all residents and uphold the integrity of your property.

 

What happens if the guest isn’t happy with their stay?

We prioritise guest satisfaction by being available throughout the entire booking process. Guests can contact us with any requests or requirements before their arrival, allowing us to tailor their stay to their needs. During their stay, our team is accessible 24/7 to address any concerns or issues promptly. Additionally, during the onboarding period, we thoroughly inspect your property to ensure it meets high standards and is equipped with all necessary amenities. This proactive approach helps to minimise potential issues and enhance the guest experience, thereby improving guest reviews and repeat bookings.​

 

Why should I list with you and not list myself?

Listing with us provides several advantages over managing the property yourself. We leverage our expertise to market your property on multiple booking sites, increasing its visibility and occupancy rates. Our dynamic pricing strategies ensure your property is competitively priced throughout the year by considering factors like weather, local events, and market demand. This approach maximises your revenue potential. Additionally, we handle all aspects of guest communication, maintenance, and problem resolution, allowing you to enjoy passive income without the stress and time commitment of managing the property yourself.

 

Who is responsible for repairs?

We keep you informed of any repairs and associated costs. We will promptly notify you of any incidents or required repairs reported to us, but it will be your responsibility to arrange and pay for the repairs. 

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How do we ensure our holiday let is safe and what happens if it’s damaged?

We prioritise the safety and security of your property. We offer the option to install ring cameras or CCTV systems at an additional cost, providing an extra layer of security by monitoring the property's exterior. We can also collect a security deposit from guests to cover any potential damages during their stay. Additionally, booking platforms like Booking.com and Airbnb offer insurance coverage for damages and guest injuries up to £1,000,000. It is crucial for you to maintain all necessary safety certifications, such as gas and electrical safety checks, and to have comprehensive property and contents insurance, including public liability coverage, to ensure full protection.

 

How do I find subcontractors to carry out repairs at my holiday let property?  

We have a network of reliable contractors who can handle various maintenance and repair tasks. These contractors are selected based on their quality of work, reliability, and professionalism, ensuring that any repairs are carried out to a high standard. We can coordinate these repairs however you will also be involved in the arrangements. Additionally, we are always available to provide recommendations and advice.

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What marketing do you do and where do you find customers?

We are official partners with numerous of the world’s largest online travel agencies (OTAs), including platforms like Airbnb and Booking.com. This network allows us to optimise your property’s listings for maximum exposure and occupancy. Our marketing strategies include professional photography, engaging property descriptions, and dynamic pricing to attract a broad range of guests. We also employ targeted online advertising and utilise data analytics to adjust our marketing efforts in real-time, ensuring your property consistently reaches potential guests.

 

Will I make more income? 

Our extensive experience in marketing short-term lets typically result in higher returns compared to traditional long-term lettings. We provide a bespoke income forecast for your property, taking into account factors such as location, size, and amenities. This forecast helps you understand the potential earnings and allows you to make informed decisions. Our dynamic pricing strategies, combined with our expertise in maximising occupancy rates, ensure that you achieve the best possible financial outcomes.

 

Can I get someone to manage my Airbnb?

Yes, Hedge Brown Property Management specialises in managing Airbnb properties / holiday let properties. Our services ensure high occupancy rates and optimal pricing, taking the hassle out of managing your property. We handle all aspects of guest communication, booking management, check-in and check-out procedures, and maintenance, providing a seamless experience for both you and your guests. This allows you to enjoy passive income while we take care of the day-to-day operations, ensuring your property remains in excellent condition and your guests have a memorable stay.

 

Is there a 90-day rule in Brighton? Do I need a licence?  

Currently, there is no 90-day limit for short-term rentals in Brighton, but licensing requirements are expected to be introduced soon. We recommend reading our Blog post on licensing or contacting us for the most up-to-date information and guidance on licensing and regulatory requirements. Our team stays informed about local regulations and can assist you in navigating any new rules to ensure your property remains compliant and operates smoothly.

 

How much do Airbnb owners make?

Earnings from a holiday-let property depend on several factors, including property size, location, and available amenities. To provide you with a clear picture of your potential income, we offer a detailed financial forecast based on these factors. Our proven marketing strategies and expertise in pricing optimisation help maximise your income. We can discuss your specific property details and provide an accurate income projection, helping you understand the financial benefits of listing your property with Hedge Brown Property Management.

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Is Airbnb profitable in the UK?

Airbnbs in the UK are typically more profitable than traditional long-term lettings. On average, property owners can earn about 30% more than they would with a standard Assured Shorthold Tenancy (AST). This increase in profitability is due to higher nightly rates, the flexibility to adjust pricing based on demand, and the ability to rent out the property for shorter durations. Additionally, furnished holiday lets offer tax benefits that can further enhance profitability. Our comprehensive management services ensure that you maximise these financial advantages while minimising your involvement.

 

How do I succeed on Airbnb?

Success on Airbnb often requires professional management to handle the complexities of hosting. Hedge Brown offers a range of services to ensure your property achieves high occupancy rates and excellent guest reviews. We manage the calendar, set optimal rates, handle all guest communication, and take care of maintenance and emergencies. This hands-off approach allows you to enjoy the benefits of a well-managed property without the day-to-day responsibilities. Our expertise in marketing, pricing, and guest satisfaction helps ensure your property stands out in a competitive market.

 

Is Airbnb popular in Sussex?

Yes, Airbnb is highly popular in Sussex, attracting a diverse range of visitors throughout the year. The region’s natural beauty, historical sites, and vibrant cultural scene make it a desirable destination for travellers. Listing your property on Airbnb in Sussex can lead to high occupancy rates and consistent bookings, particularly with effective marketing and professional management. Our experience in the local market ensures that your property is well-position. Read our Blog post on Sussex holiday lets to find out more.

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What do I need to get in place to make my Holiday Let compliant? / What legal requirements do I need to have for my property before starting? 

To ensure your holiday let is compliant with legal standards and provides a safe environment for guests, you need to complete several essential steps:

• Annual Gas Safety Check: This must be conducted by a 'Gas Safe' registered engineer to ensure all gas appliances, fittings, and flues are safe and operating efficiently.

• Electrical Safety Inspection: The fixed mains wiring should be inspected every five years by a qualified electrician. This check ensures the electrical installation is safe and meets current regulations.

• Portable Appliance Testing (PAT): All portable electrical equipment should be visually inspected every three to six months and serviced regularly by a registered electrician. This prevents potential electrical hazards.

• Fire Risk Assessment: A competent person must carry out a fire risk assessment to identify and mitigate fire risks. This includes checking smoke alarms, fire extinguishers, and escape routes.

• Insurance: Ensure your property and contents are fully insured. This should include public liability insurance to protect against claims for injury or damage caused to guests during their stay.

Complying with these requirements not only ensures safety but also enhances the trust and satisfaction of your guests, which can lead to better reviews and repeat bookings.

 

How do you deal with maintenance emergencies?

We understand that maintenance emergencies can occur at any time. In the event of an issue, our team responds promptly to assess and address the problem. We have a network of local experts, including plumbers, electricians, and handymen, who are on standby to handle any emergencies that arise. Our goal is to resolve issues quickly and efficiently, minimising any inconvenience to guests and maintaining the quality and safety of your property.

 

Am I free to use my home whenever I like?

Absolutely! Your holiday home remains your property, and you have full control over when you want to use it. You can block off dates for your own use at any time through our management system. However, we do ask that you inform us in advance of your plans so that we can reserve the property for you and update our booking calendar accordingly. We believe in the joy and benefit of owning a holiday home, which includes the freedom to enjoy it with your loved ones. 

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What happens if we get problematic guests?

Handling problematic guests is a key part of our service. If any issues arise, we take a proactive approach to resolve them quickly and effectively. We communicate directly with the guests to address concerns and enforce our property rules. Depending on your preference, you can choose to be as involved as you like in this process. You can be the first point of contact for guests or let us manage everything entirely on your behalf. We are committed to maintaining a positive experience for all guests while protecting your property and interests. Our flexible approach ensures we can find a comfortable level of control that suits your needs, reinforcing our partnership and commitment to your satisfaction.