Hedge Brown Property Management
Holiday Let Management
Explore the services we offer within our holiday let management package
What we offer
Comprehensive Listing Management
We are a small, dedicated team based in Brighton and Hove, meaning we are uniquely attuned to the optimal pricing strategies for our local area. We focus on micromanaging your property’s listing to ensure it gets maximum visibility and occupancy. By closely monitoring seasonality, local events, and market trends, we fine-tune your property’s pricing to guarantee it remains competitively priced all year round. Our personalised approach means we’re always on top of the market, ensuring your property achieves the highest possible occupancy.
Full Guest
Communication
From the initial inquiry to post-checkout, we handle all guest communications with a personal touch. Each message is thoughtfully responded to, without the impersonal feel of automated replies used by larger companies. We’re here to answer questions, handle requests, and provide 24/7 support during their stay. Additionally, being based locally allows us to be readily available if a guest requires in-person assistance. Our goal is to enhance the guest experience, leading to positive reviews and repeat bookings. By giving each guest the attention they deserve, we ensure they feel valued and well-cared for throughout their stay.
Professional Cleaning Coordination
If you’ve already got the cleaning and linens covered, that’s fantastic! But did you know that we also offer a professional changeover service? My dedicated cleaning team and I follow a detailed checklist to maintain the highest standards of cleanliness, from sparkling bathrooms and kitchens to freshly laundered linens and towels. This commitment to cleanliness not only enhances the guest experience but also helps secure positive reviews and repeat bookings, reflecting the care and pride we take in managing your property. The best part is that there’s no added cost for you; the fee is passed on to your guests. This way, you can enjoy peace of mind without lifting a finger or spending extra!
Maintenance Coordination
For most issues, we can coordinate repairs with local contractors to ensure timely and efficient solutions. We always keep everything transparent with you, so you’ll be fully informed of maintenance needs and associated costs. For the more intricate or costly issues, we can provide guidance, support, and relevant contact information. However, organising certain property-related matters may require your direct involvement.
Inventory Checks
After conducting an initial inventory of your property, we monitor your items to ensure everything remains in place and in good condition. If anything is lost or damaged, we promptly address the issue and arrange for replacements. Throughout this process, we keep you fully informed about any incidents and associated costs, maintaining complete transparency. Our careful attention to detail ensures your property stays well-equipped and ready for every guest.
Key Handling
We manage every aspect of the key handling process to ensure a smooth experience for both guests and property owners. From coordinating check-ins and check-outs to ensuring guests have timely access to keys, we take the stress out of the equation. Should any issues arise, such as a guest being locked out, our team is on hand to provide immediate assistance, ensuring no disruption to their stay. This service not only enhances guest satisfaction but also adds an extra layer of security and convenience for property owners.
Professional Photography
First impressions matter, especially in the competitive holiday let market. We work with professional photographers who specialise in capturing the unique charm of your property. By showcasing your property in the best light, we help attract more guests and secure more bookings. Our photography service focuses on highlighting the most appealing features and angles of your property, ensuring it stands out on listing platforms.
Guest Replenishments
To enhance the guest experience, we ensure your property is always well-stocked with essential provisions. From kitchen basics like tea, coffee, sugar and milk, to bathroom necessities such as shampoo, conditioner, and body wash, we take care of it all. This attention to detail ensures that your guests feel welcomed and have everything they need during their stay, contributing to positive reviews and repeat bookings.
Local Knowledge
As long-time residents of Sussex and Brighton, we offer guests a truly unique and personal experience, using our local knowledge and expertise. We're always enthusiastic about sharing recommendations for the best restaurants, attractions, and hidden gems in the area. Plus, we keep guests informed about current events and local happenings, ensuring they make the most of their stay. Our passion for our community shines through in every interaction, making guests feel like they have a personal guide to the best of Sussex and Brighton.
Enquire
If you have any questions or need further information about our services and the various package levels we offer, please don’t hesitate to reach out to us. You can contact us by filling out the form below: